How does VentiZcorp work with customers?
We can work with customers onsite or offsite which ever suits the customer best, provided the customer is within the area or city of our tech.
Where is VentiZcorp based at?
We operate all over South Africa because our techs work freelance and only do work for a customer that is in the same city or town as the tech. This is because the tech can move around place to place.
What if we need a tech but we not in the same city/town?
A booking needs to be made with the tech as to when he is available to help the customer with any hardware work
How does onsite jobs work?
A tech would come to the location of a customer provided the customer is within the same city/town Note: an extra cost of R100 will be charged if the tech has to move far out of his current location by doing onsite work however no charge will be added if the distance is not far. Speak to the tech for chargers and distance.
How does offsite jobs work?
Offsite work can be done regardless of location of the tech however the customer would have to make arrangements and make bookings with the tech as to when they can bring the PC in for work
How safe is my hardware with the tech?
Before any work is done on any PC a declaration form is filled and all disclaimers must be read and signed upon by the customer, we also keep a profile of customers for feature work. Inspections will be done before and after the job. The customer must have trust in the techs work. The tech himself is responsible to safe keeping of hardware.
How does payments work?
Payments are done only after a job is completed. Payments can be made in cash to the tech or if the customer prefers putting money in the bank. WE DON’T DO MONTHLY PAYMENTS. If the tech states that the job is based on a friendly job only a donation will be asked.
How does the tech support work?
Tech support is worldwide and the tech respond is not limited to any working hours, meaning whenever the tech reads the message he will choose to reply at any time.
How can I contact a tech?
You can view our contact us section all details are there
What happens to uncollected hardware?
After work is done the tech emails/contacts the owner if no respond VentiZcorp will email the customer, if customer does not collect hardware in 30 days it will be sold to cover costs.
How does the overclocking work?
We will overclock based on customer requirements, the customer will fill certain disclaimer forms and sign a risk form. VentiZcorp and its techs are not responsible for the damages that may happen during the overclocking process.
Products/Services from the marketplace?
VentiZcorp is not responsible for the products/services in the marketplace as they belong to their respective companies. We do however help the community get in touch with these products/services and offer a discount for buying them via the marketplace.
What is Tech News about?
We provide information on products that manufacturers may release or some upgrade to them.